As with any service we at Firenet1.com take outages very seriously. We go to great extremes to make sure they don’t occur and are constantly looking for ways to improve so that we provide the most efficient and stable service, period.
In February of this year we began to notice a slight hesitation in our service. As aggravating as this network drop out was, it represented less than 1% of overall network traffic. It was noticed mainly by gamers and those watching streaming video. This is, however, how high we set our tolerances. Nothing, including cable internet or DSL is 100% perfect, but at Firenet1 we strive to be as close as possible.
It took us awhile to put a finger on exactly what was causing this intermittent issue. We finally discovered that this issue was with our upstream provider and once they upgraded their equipment the issue faded away. But, in troubleshooting the problem we took a total assessment (from the bottom on up) of our network, present and future, and started to implement many improvements. We'd like to tell you about some of them.
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"The best laid plans of mice and men...."
For several months now FireNet1 has been circulating reminders of the ongoing plan to discontinue email service on 11/25/2010.
This provided plenty of forewarning to our current email customers to search for and acquire an email alternative.
Techinical difficulties experienced in the last 24 hours have resulted in the shutdown of email service a month prior to schedule.
As of today all FireNet1 email service is discontinued. Any inconvenice this may cause is unfortunate.
We would like to thank all our customers who have held their email accounts with us over the years.
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FireNet1 is on Twitter
We will be using Twitter as one way to keep our customers up-to-date on all our network news. 
If we are having any known issues with our network (outages, etc.) we will post it on our new account.
So you can go to www.twitter.com/FireNet1 and click Follow to stay informed if you already have a Twitter account.
If you don't already have an account, sign up! It's free and easy to get started.
You can even sign up under your account settings to have a text message sent to your phone anytime we post an update. |
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